At Norton, we are dedicated to ensuring your satisfaction with our products and services. Please read our Refund and Returns Policy to understand how we handle cancellations, refunds, and returns.
1. Eligibility for Refunds
Digital Products & Subscriptions:
Due to the nature of digital software and online security services, refunds are generally not available once a subscription has been activated, downloaded, or used.
Physical Products (if applicable):
Returns may be accepted within 30 days of delivery, provided the item is unopened, unused, and in its original packaging.
2. Return Process for Physical Products
To request a return:
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Contact our support team with your order number and reason for return
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Ensure the product is in original, unused condition
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Return shipping costs are the customer’s responsibility unless the product is defective or damaged
3. Refund Process
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Refunds are issued once returned products are inspected and approved
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All refunds are credited back to the original payment method
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Please allow 7–10 business days for the amount to reflect in your account
4. Damaged or Defective Items
If your order arrives damaged or defective, notify us within 48 hours of delivery with photos or proof of issue.
You may request:
✔ A full refund
✔ A replacement at no additional cost
Return shipping costs for damaged or defective items will be covered by Norton.
5. Non-Refundable Items
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Activated, downloaded, or partially used digital products
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Opened, used, or tampered physical items
6. Exchanges
We do not provide direct exchanges. If you require a different item, please return the original (if eligible) and place a new order.
7. Order Cancellations
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Orders may be canceled before shipping or before digital product activation.
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Once shipped or activated, cancellations are not possible. Refund eligibility will then follow our standard policy.
8. Contact Us
For questions about returns, refunds, or cancellations, please reach out:
📧 Email: support@mywifiextsetup.com